In-house teams are not always equipped to manage Social CRM
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Posted August 31 2010 By MarkThere’s no question that social media has passed its tipping point: Facebook has over 1/2 billion users; 10% of UK web users use Twitter; YouTube gets 2 billion hits a day… each week new milestones are reached. As social tools such as these have gained mass market acceptance, brands have naturally begun to use them ... Read more








